863bet Privacy Policy
— How We Protect Your Data

1 Who We Are

863bet is an online gaming and sports betting platform serving Pakistani players. We provide cricket betting, PSL markets, T20 and international cricket wagering, football, esports, slots, fish games, bingo, and a range of other entertainment products — all with PKR transactions and local payment methods built in from the start.

For the purposes of this Privacy Policy, "863bet", "we", "us", and "our" refer to the operator of the platform available at 863bet.app. When you register, deposit, or interact with any part of our platform, you are sharing personal data with us. This document explains exactly how we handle that data and what your rights are.

2 Data We Collect

We collect different types of information depending on how you use the platform. Below is a summary of the main categories:

Data You Provide Directly

The majority of your personal data comes directly from you — when you fill in the registration form, complete identity verification, make a deposit via JazzCash or Easypaisa, or reach out to our support team. We only ask for what is genuinely necessary.

Data Collected Automatically

When you visit 863bet, our systems automatically log certain technical information such as your IP address, browser version, and the pages you visit. This is standard practice for virtually every website and helps us keep the platform secure, detect unusual activity, and understand how players are using different features.

3 How We Use Your Data

We use the information we collect for the following purposes:

• Account management: Creating and maintaining your 863bet account, processing your login, and keeping your profile details up to date.
• Processing transactions: Handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, Bank Transfer, cards, and mobile wallets securely and accurately.
• Identity verification: Confirming your age and identity as required before processing withdrawals or when our security systems flag a concern.
• Customer support: Responding to your queries, resolving account issues, and maintaining records of our communications.
• Fraud prevention and security: Detecting and preventing suspicious account activity, bonus abuse, and unauthorised access to protect all players on the platform.
• Platform improvement: Analysing aggregated, anonymised usage patterns to improve game selection, page layout, payment flows, and overall user experience.
• Responsible gaming: Monitoring betting patterns that may indicate problem gambling behaviour so we can proactively offer support tools such as deposit limits and self-exclusion.
• Communications: Sending account-related notifications such as deposit confirmations, withdrawal updates, and important policy changes. We do not send unsolicited marketing without your consent.

4 Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Processing is necessary to operate your account and deliver the services you have signed up for — including placing bets, processing PKR transactions, and providing customer support.
• Legitimate interests: We have a legitimate interest in keeping the platform secure, preventing fraud, and improving our services — provided those interests do not override your fundamental rights.
• Legal obligations: In certain circumstances we may be required to process or retain data to comply with applicable legal or regulatory requirements.
• Consent: Where we rely on consent — for example, optional marketing communications — you can withdraw that consent at any time by contacting our support team.

5 Data Sharing and Third Parties

863bet does not sell or rent your personal data. We share information only where necessary, and only with the following categories of trusted third parties:

• Payment processors: JazzCash, Easypaisa, Raast, and other payment gateway partners receive only the transaction data needed to process your PKR deposits and withdrawals.
• Identity verification providers: Third-party KYC (Know Your Customer) services may receive identity documents you submit for verification purposes. These providers are bound by strict data handling agreements.
• Fraud and security services: We work with specialist providers to monitor for fraudulent activity. These services may receive device, IP, and behavioural data on a pseudonymised basis.
• Technology and hosting providers: Companies that provide the server infrastructure, content delivery, and software tools that power the 863bet platform may process certain technical data as part of their service.
• Legal and regulatory authorities: We may be required to disclose information to relevant authorities in response to lawful requests. We will only comply with requests that have a proper legal basis.

All third parties we work with are required to handle your data responsibly and in line with applicable privacy standards. We do not permit them to use your data for their own marketing purposes.

6 Cookies and Tracking Technologies

Like most online platforms, 863bet uses cookies and similar tracking technologies to make the site work properly and to understand how it is being used. Here is a plain-language breakdown of what we use:

• Essential cookies: These are required for the platform to function. They keep you logged in during a session and remember your preferences. You cannot opt out of these without breaking the site.
• Analytics cookies: We use anonymised analytics data to understand which pages are most visited, how players navigate through the platform, and where technical issues may be occurring. This data does not identify you personally.
• Security cookies: These help us detect unusual activity patterns and protect against automated attacks, fake registrations, and bot-driven bonus abuse.

You can manage cookie preferences through your browser settings. Blocking essential cookies may affect your ability to log in or use certain features of the platform.

7 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period afterwards. Specifically:

• Account and identity data is kept for the duration of your account plus a standard retention period after closure, to allow for dispute resolution and compliance with any applicable record-keeping requirements.
• Transaction records — including PKR deposit and withdrawal history — are retained for accounting and audit purposes.
• Support communications are kept for as long as necessary to resolve any outstanding issues and to protect against future disputes.
• Technical logs such as IP addresses and session data are retained for a shorter period, typically used for security monitoring and then deleted on a rolling basis.

When data is no longer needed and there is no legal reason to keep it, we delete or anonymise it securely.

8 Your Rights Over Your Data

You have the following rights with respect to the personal data 863bet holds about you. To exercise any of these rights, contact our support team and we will respond within a reasonable timeframe.

9 Children's Privacy

863bet is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe a minor has registered on our platform, please contact our support team immediately. We will investigate and close the account, deleting any associated data promptly.

Age verification is part of our standard onboarding process. We take this seriously not only as a policy matter but because protecting young people from online gambling is genuinely important to us. For more information, visit our Responsible Gaming page.

10 Security Measures

863bet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, and misuse:

• All data in transit is protected using TLS encryption, ensuring that information sent between your device and our servers cannot be intercepted.
• Sensitive data at rest — including identity documents and payment references — is stored using AES-256 encryption.
• Access to personal data within our organisation is role-based and strictly limited to personnel who need it to perform their job functions.
• We conduct regular security assessments and monitor our systems around the clock for unusual activity.
• Our payment processing partners are PCI-DSS compliant, meaning your PKR transaction data meets the highest security standards for financial data handling.

Despite these measures, no system is completely immune to risk. If you suspect your 863bet account has been accessed without your authorisation, change your password immediately and contact our support team.

11 Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable requirements. When we make significant changes, we will notify registered players via a notice on the platform or by email to the address on file. The "last updated" date at the top of this page always reflects the most recent revision.

We encourage you to review this page periodically. Continued use of 863bet following any update constitutes your acceptance of the revised policy. If you disagree with the updated terms, you should stop using the platform and contact us to close your account.

12 Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or how 863bet handles your personal data, please reach out to our support team. We are available 24/7 via live chat on the platform, or you can visit our FAQ page for answers to common questions.

For written privacy enquiries, contact us at: [email protected]

We aim to respond to all privacy-related requests within a reasonable timeframe. Where a request is complex or involves a large volume of data, we may take up to 30 days to provide a full response and will keep you informed of progress.